Return policy

Return & Refund Policy 

At SHINE HAIR BRUSHES, we want you to be fully satisfied with your purchase. If you're not happy with your order, we offer a hassle-free return and refund policy. Please read the following details to understand how returns, refunds, and exchanges work on our website.

1. Return Period

  • You have 6 days from the date of delivery to return your items for a full refund or exchange.
  • Items must be in unused, undamaged condition and in their original packaging with tags attached.
  • Non-returnable items include [list any items like final sale, opened items, gift cards, etc.].

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact us at [your email address] within 7 days of receiving your order to request a return.
  2. Provide your order number and the reason for the return.
  3. We will send you instructions on how to return the item(s).
  4. Please pack the items securely to avoid any damage during the return shipping.

3. Return Shipping

  • You are responsible for the cost of return shipping, unless the return is due to a defective product or error on our part.
  • We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of your returned item.

4. Refunds

  • Once we receive and inspect your return, we will process your refund within 7business days.
  • Refunds will be issued to the original payment method. If you paid via credit card, it may take an additional 7days for the refund to appear on your statement.

5. Exchanges

  • If you'd like to exchange an item for a different size, color, or product, please follow the return process, and once we receive the returned item, we will ship the replacement.
  • You are responsible for any additional shipping costs for exchanges.

6. Damaged or Defective Items

  • If your item is defective or damaged upon arrival, please contact us immediately at [your email address] and include photos of the damage.
  • We will offer a full refund or replacement for defective or damaged items, and we will cover the return shipping costs.

7. Late or Missing Refunds

If you haven't received a refund after 7 days, please:

  1. Check your bank account or credit card statement again.
  2. Contact your bank or credit card company, as it may take some time before your refund is officially posted.
  3. If you've done all of this and still haven't received your refund, please contact us at [your contact details].

8. Changes to This Return Policy

We may update this Return Policy from time to time. When we do, we will post the new policy on this page and update the "Effective Date" at the top of the page.

9. Contact Us

If you have any questions about our Return & Refund Policy or need assistance with a return, please contact us at:

[SHINE HAIR BRUSHES]
[adilkhansafi84@gmail.com]
[03175837313]